Am I eligible for the PSE&G Home Weatherization Program for Income-Qualified Customers?
You may be eligible if you meet at least one of the following criteria:
- Your primary residence is located within a pre-qualified moderate-income census tract. Your census tract can be verified here. Please note that you’ll have to self-certify your income level when scheduling.
- You are a participant in the New Jersey SHARES (NJ SHARES) federal/safety net partnership program. You’ll be required to provide proof of participation.
- You have an annual household income between 250% and 400% of the Federal Poverty Levels. See the chart on our website.
You also must be a current residential PSE&G customer with a valid account number. If you don’t own your residence but would still like to participate in the program, you must have the property owner’s permission to do so.
If you’re still uncertain about your eligibility, use our Home Energy Assessment Tool or call 1-855-846-2895 to find out if Home Weatherization is right for you.
How long will my initial Home Weatherization assessment take?
Typically, it takes two to three hours. During this time, a certified PSE&G energy adviser will visit your home to identify energy-saving opportunities and to perform advanced diagnostic testing, including a blower door test to pinpoint air leaks.
Who will perform my Home Weatherization assessment?
PSE&G is partnered with CMC Energy Services to perform all Home Weatherization energy assessments. CMC employees will present their photo identification badges when they arrive at your home. If you have any concerns, please call 1-855-846-2895 to verify the identity of the energy adviser.
What are the qualifications of the energy advisers and participating contractors?
PSE&G energy advisers are experienced in residential energy conservation, construction, and building diagnostics—and they are Building Performance Institute certified professionals.
Our participating contractors are direct subcontractors to CMC Energy Services. All of them are licensed in the state of New Jersey and have provided references, qualifications, and evidence of insurance.
How will I know if I qualify for additional upgrades after the initial home assessment?
After the assessment, our experts will review the findings. From there, we’ll determine if additional energy efficiency measures—such as ductwork sealing, an HVAC tune-up, additional insulation, and more—might be right for your home.
Once we complete our analysis and determine what additional steps are recommended, one of our authorized PSE&G contractors will then contact you to schedule follow-up work at no cost to you. If a health or safety-related issue is discovered, it must be remedied before any additional work can be completed. Please note that this process may take up to 60 days after your assessment is completed.
If we determine that no additional work is required at your home, we’ll notify you.
If you have any questions during this time, please contact us at 1-855-846-2895. After selecting your language preference, press option 4 for Home Weatherization, then press option 2 for existing work.
How much will the additional upgrades cost?
All upgrades are provided at no cost for PSE&G customers who meet eligibility requirements.
How soon must I decide about whether to proceed with the recommended upgrades?
Your upgrades will be scheduled to be completed within 60 days after you receive our recommendations. Our contractor will work with you to find a date and time that is convenient for you.
The choice to move forward with each individual recommendation should be made at the time we call to schedule the work. However, there is no time limit in making the decision to participate.
If you request more time to decide, we’ll follow up in 30 to 60 days. If you haven’t yet responded when the determined time has elapsed, we’ll make several attempts to contact you before closing your project.
If you decline to have additional work performed, your project will be closed—but it can be reopened if you change your mind later.
If a health or safety-related issue is identified, we reserve the right to stop further work or close your project until the issue can be remedied.
What happens if the energy adviser detects a gas leak?
If a natural gas leak is discovered, you will be made aware immediately, and our work will be paused. At that time, your energy adviser will do the following:
- Mark the location of the leak
- Shut off the appliance and/or main connection if the leak creates an immediate risk
- Ask you to move to a safe location
- Call for a utility service technician
- Your energy adviser will remain on-site until the utility service technician arrives and confirms a repair order is issued.
- In the event your home uses a non-utility-supplied gas (such as oil or propane), they will advise you to contact your supplier immediately so they can help address the concern.
- Confirm your contact information
- Your energy adviser will collect your email address and two phone numbers, including your cell phone number. This will help us stay in contact with you as the leak is resolved.
No additional work can be performed until your home is clear of the gas leak, and any health- and safety-related issues are resolved.
What happens if the energy adviser detects mold or unsafe moisture levels?
If we discover mold or unsafe moisture levels, we’ll notify you immediately.
If mold or a mold-like substance is present, you must have it remediated. Further work under the program may continue 30 days after remediation is successfully completed.
If unsafe moisture conditions are present, your energy adviser or contractor must attempt to identify the source of the moisture and try to fix the problem before work can continue. If the source of the moisture cannot be identified, or if the contractor cannot fix or control the moisture, you must have the moisture remediated through outside means before further work may continue.
What happens if my energy adviser detects asbestos or other hazardous material?
If asbestos or other hazardous material is found, the contractor may continue to work as long as the material is safely contained and does not need to be disturbed.
If the material is damaged or must be disturbed, we’ll notify you immediately. You’ll then be responsible for having the material removed from your property, at which time the contractor may then continue work.
What is the current status of my Home Weatherization project?
Please contact us at 1-855-846-2895. After selecting your language preference, press option 4 for Home Weatherization, then press option 2 for existing work.