Here, you’ll find responses to our customers’ commonly asked questions. Simply scroll down the page to browse by program or service, then click the “plus” icon to expand a particular section and read more.
The following ENERGY STAR certified appliances qualify for an instant discount at checkout when you shop at participating retailers. Just look for PSE&G signage in stores, or click the product links below to find eligible models on the ENERGY STAR website.
Also, the ENERGY STAR certified appliances listed below qualify for a post-purchase rebate. Applications must be submitted online within 120 days of purchase. Please call us at 1-855-846-2895 if you’re unable to complete your online application or if you need help.
There are no limitations on the purchases of appliances that are eligible for instant discounts. However, there is a limit of one rebate annually per appliance type per account for post-purchase and instant rebates. The exception is smart thermostats, for which you are eligible for two rebates during the lifetime of the account.
You can get instant rebates on qualifying dishwashers, freezers, smart thermostats, or water heaters from the retailers listed below by applying online for a coupon code before you buy. Even if you don’t apply for a coupon code in advance, you can still apply for a post-purchase rebate within 120 days of purchase.
Instant rebates for dishwashers or freezers must be redeemed on The Home Depot’s website and are not valid in-store. Instant rebate coupons issued by PSE&G are only valid in New Jersey.
Room air conditioners, dehumidifiers, ventilation fans, and air purifiers/cleaners are only discounted through participating retailers.
However, post-purchase rebates are available for appliances purchased at any retailer as long as the paid receipt shows the retailer name, model number, and purchase price. The rebate amount can’t exceed the value of the purchase.
Equipment purchased from any utility company’s online marketplace isn’t eligible for a rebate.
No. Rent-to-own appliances, lease-to-own appliances, open-box appliances, and appliances in layaway at stores such as Rent-A-Center and Aaron’s don’t qualify.
If the receipt shows the terms “lease to own” or “rent to own,” then a balance owed of $0 also must be shown, or the appliance must be paid for upfront and in full, to qualify for a rebate.
No. Post-purchase rebates can only be issued in the form of a check.
Once we confirm that your rebate application is complete and that you meet all eligibility requirements, you can expect your rebate check to be delivered to your address within six weeks.
Instant discounts are available to all PSE&G customers who shop in-store at participating retailers.
Only current residential account holders are eligible to apply for PSE&G’s instant rebates or post-purchase rebates.
Rebate eligibility varies by individual appliance types for customers who receive electric-only service or gas-only service through PSE&G. For example, if PSE&G only provides you with gas service and you’d like to claim a rebate on an electrical appliance (such as a refrigerator), you need to check with your electric utility provider to find out if they offer rebates. In this instance, you’d be ineligible to claim a rebate with PSE&G.
Yes. If your property owner, management company, or association is a PSE&G residential account holder, you may be eligible for a rebate. Before PSE&G can process your rebate, you may need to provide documentation that your utility bill is included in your rent or association fees.
Please call 1-855-846-2895 for more information.
The appliances listed below are eligible:
Please note that no other appliance types are eligible for rebates, or for pickup and recycling, through our Appliance Recycling Program.
This helps ensure that old appliances in working condition are taken off the energy grid entirely. That way, they can’t be resold on the secondhand market, where they could continue to operate inefficiently and waste energy.
We can help you recycle up to two refrigerators or freezers (and up to two room air conditioners or dehumidifiers during the same appointment) per household per year.
After our pickup, and once we confirm that your appliance is in working condition, we’ll mail a check to your address within six weeks.
Rebates can only be issued to you in the form of a check.
Yes. We offer outdoor no-contact pickups. Outdoor pickups can be performed at designated locations such as garages, porches, and outbuildings. For indoor pickups, our removal team can wear masks at your request.
You’ll receive an authorization form via email when you schedule your appointment. For outdoor pickups, there must be a completed authorization form with one of the units being collected. Any appliance that isn’t listed on the completed authorization form cannot be collected. If the form isn’t present at the time of pickup, the collection team won’t be able to collect the unit, and your appointment will need to be rescheduled.
For the PSE&G Appliance Recycling Program, we are partnering with Key Recycling. All Key Recycling employees will wear uniforms and display photo identification.
In compliance with the guidelines put in place by the U.S. Environmental Protection Agency’s Responsible Appliance Disposal (RAD) Program, Key Recycling recycles more than 95% of each large appliance at a facility in Pennsauken, New Jersey.
If the unit is not plugged in, the team will pick up your appliance and test it back at the recycling facility to ensure that it’s in working condition. If the unit is determined to not be in working condition at that time, you won’t be eligible for a rebate.
No. Once your appliance has been picked up, we’re unable to return it regardless of the status of your rebate.
Visit our Trade Ally Portal to complete an application, and please contact us at 1-855-846-2895 if you have any questions. We look forward to working with you!
You’ll need to provide:
To participate in the HPwES Program, your company must be Building Performance Institute (BPI) certified. In addition, the HPwES Program requires at least one employee to hold a BPI Building Analyst Professional certification.
These requirements provide assurance to both customers and PSE&G that all cost-effective savings opportunities have been identified, any health and safety considerations are included in the report of recommended actions, and workers are qualified. Participating contractors must guarantee all work; must agree to abide by BPI standards governing health and safety, work quality, insurance coverage, customer service, and complaint resolution; and must follow all requirements as described in the participating contractor agreement.
Participating contractors also must allow assessment of work performed under the program to ensure that all measures are properly installed and safety precautions are observed.
There are several institutions that provide BPI training and certification. Please visit bpi.org to learn more.
If you have questions, please email us at PSEGHomeEnergy@icf.com or call us at 1-855-846-2895.
Yes. Orientations are offered for both our HVAC Instant Rebate and our Home Performance with ENERGY STAR® programs.
If you have not participated in our programs before, you’ll be able to sign up for an orientation so you and your company can learn more about the program once your company has been approved.
Yes. However, you must first obtain Building Performance Institute (BPI) Multi-family Certification and follow BPI multi-family standards.
Yes. Snugg Pro is used as the energy modeling tool for single-family homes, and REM/Design is used for multi-family buildings.
After you become a Home Performance with ENERGY STAR participating contractor, you’ll be provided access to both.
Once the project is approved, you’ll be reimbursed by the participating distributor that you originally purchased the equipment from.
In September 2020, the New Jersey Board of Public Utilities approved our Clean Energy Future energy efficiency programs, clearing the way for us to commit $1 billion toward energy efficiency. That’s the largest commitment to energy efficiency in New Jersey history, and it includes programs tailored to help all our residential and commercial customers reduce their energy use with energy-efficient equipment, technologies, and strategies.
Use our Home Energy Assessment Tool. Once you answer a few simple questions, we’ll narrow down the programs for which you qualify, and we’ll show your available options.
Energy efficiency upgrades can make your home more comfortable, boost the value of your property, and improve your home’s overall health and safety. Better yet, you’ll be using less energy, which can save you money.
Review our energy-saving tips for additional ways you can save.
ENERGY STAR is a nationally recognized joint program of the U.S. Environmental Protection Agency (EPA) and the U.S. Department of Energy (DOE). It helps us all to save money and protect the environment through energy-efficient products and practices.
ENERGY STAR provides complimentary resources that PSE&G uses to enhance our programs and help you save energy and money. Whenever you purchase household appliances and products, always look for the blue ENERGY STAR label. This symbol means that a particular appliance or product meets the energy efficiency standards set by EPA and DOE.
As of July 31, 2023, we will no longer offer discounts on LED light bulbs due to recent U.S. Department of Energy rulings and New Jersey legislation that prohibits the further sale of inefficient incandescent and CFL light bulbs.
Purchases of qualifying high-efficiency appliances and certain other home energy efficiency improvements may be eligible for federal tax credits. Visit energy.gov to find out more about available tax credits and qualifying measures.
Please call 1-855-846-2895 or email PSEGHomeEnergy@icf.com to speak with one of our customer service representatives.
The Home Performance with ENERGY STAR Program takes a “whole-home” approach to make existing one- to four-family homes and low-rise multi-family buildings more energy efficient, and to lower energy consumption.
Each participating contractor has been certified by the Building Performance Institute. These specially trained professionals use advanced diagnostic equipment to test your home and identify energy efficiency improvements that may be right for you.
During the assessment, your contractor may use a blower door and infrared scan to test for air leakage; conduct a series of combustion-related tests; and explore opportunities to improve your home’s insulation, heating and cooling system, appliances, and lighting. Your contractor will then explain to you what improvements can be made, and what they will cost.
To be eligible for the program, you must be a current residential PSE&G customer with a valid account number, as well as the owner of the house where the assessment will be performed.
Your selected contractor sets the cost of the initial energy assessment, and your total project costs will depend on the upgrades you choose to perform. Homeowners may receive rebates and may qualify for on-bill repayment to help offset or defer the costs of eligible improvements.
Recommendations may include sealing gaps, cracks, and other leaks to prevent outside air from entering your home; adding insulation and sealing; insulating or replacing air ducts that run through the attic or crawl spaces; and repairing or replacing old or poorly functioning heating and cooling systems and appliances. Installing ENERGY STAR® certified lighting is another commonly performed, cost-effective improvement.
Once your energy assessment is complete and you receive the contractor’s recommendations, it’s your decision whether to sign a contract and move forward with the improvements.
You are under no obligation to have the work performed—but remember, our recommended energy efficiency improvements can lower your energy bills, as well as improve indoor air quality and the comfort of your home.
The scope of upgrades, and the time needed to complete them, will vary depending on your home and the type of energy efficiency improvements you choose.
To complete the selected upgrades, your contractor may have to visit your home on multiple days. We strongly recommend that you meet with your contractor at the beginning of each day before work begins, and at the end of the day to review their progress and help you better understand the project timeline.
Our Building Performance Institute certified contractors perform critical combustion safety-related tests before and after completing energy improvements to the home. Assessing and testing combustion appliances—such as heating equipment, ovens, and water heaters—for proper performance and carbon monoxide emissions helps ensure safe, efficient operation and prevent dangerous gases from being introduced into the home. Such tests are critical when making a home more energy efficient and comfortable.
Enrollment in the program must be done at the building management level, rather than by individual residents. If you’re interested, please have your property manager contact us at 1-855-846-2895.
You can qualify if your multi-family property is three stories or less and has three or more dwelling units that are attached to each other. Townhouses in which units are not attached but still receive electric or gas service from PSE&G also may qualify.
If you live in a single-family home, your property owner may contact a participating contractor.
If you live in a building with three or more units, your residence does not qualify. However, your building may be eligible to participate in our Home Performance with ENERGY STAR for Multi-family Homes Program if your property owner or manager decides to enroll.
You may be eligible if you meet at least one of the following criteria:
You also must be a current residential PSE&G customer with a valid account number, and you must be living in a building with one to three units (home, apartment, townhouse, etc.) that are individually metered. Homes that are zero to five years old or under builder’s warranty are excluded, as are homes in foreclosure. If you don’t own your residence but would still like to participate in the program, you must have the property owner’s permission to do so.
If you’re still uncertain about your eligibility, use our Home Energy Assessment Tool or call 1-855-846-2895 to find out if Home Weatherization is right for you.
Typically, it takes two to three hours. During this time, a certified PSE&G energy adviser will visit your home to identify energy-saving opportunities and to perform advanced diagnostic testing, including a blower door test to pinpoint air leaks.
PSE&G is partnered with CMC Energy Services to perform all Home Weatherization energy assessments. CMC employees will present their photo identification badges when they arrive at your home. If you have any concerns, please call 1-855-846-2895 to verify the identity of the energy adviser.
PSE&G energy advisers are experienced in residential energy conservation, construction, and building diagnostics—and they are Building Performance Institute certified professionals.
Our participating contractors are direct subcontractors to CMC Energy Services. All of them are licensed in the state of New Jersey and have provided references, qualifications, and evidence of insurance.
After the assessment, our experts will review the findings. From there, we’ll determine if additional energy efficiency measures—such as ductwork sealing, an HVAC tune-up, additional insulation, and more—might be right for your home.
Once we complete our analysis and determine what additional steps are recommended, one of our authorized PSE&G contractors will then contact you to schedule follow-up work at no cost to you. If a health or safety-related issue is discovered, it must be remedied before any additional work can be completed. Please note that this process may take up to 60 days after your assessment is completed.
If we determine that no additional work is required at your home, we’ll notify you.
If you have any questions during this time, please contact us at 1-855-846-2895. After selecting your language preference, press option 4 for Home Weatherization, then press option 2 for existing work.
All upgrades are provided at no cost for PSE&G customers who meet eligibility requirements.
Your upgrades will be scheduled to be completed within 60 days after you receive our recommendations. Our contractor will work with you to find a date and time that is convenient for you.
The choice to move forward with each individual recommendation should be made at the time we call to schedule the work. However, there is no time limit in making the decision to participate.
If you request more time to decide, we’ll follow up in 30 to 60 days. If you haven’t yet responded when the determined time has elapsed, we’ll make several attempts to contact you before closing your project.
If you decline to have additional work performed, your project will be closed—but it can be reopened if you change your mind later.
If a health or safety-related issue is identified, we reserve the right to stop further work or close your project until the issue can be remedied.
If a natural gas leak is discovered, you will be made aware immediately, and our work will be paused. At that time, your energy adviser will do the following:
No additional work can be performed until your home is clear of the gas leak, and any health- and safety-related issues are resolved.
If we discover mold or unsafe moisture levels, we’ll notify you immediately.
If mold or a mold-like substance is present, you must have it remediated. Further work under the program may continue 30 days after remediation is successfully completed.
If unsafe moisture conditions are present, your energy adviser or contractor must attempt to identify the source of the moisture and try to fix the problem before work can continue. If the source of the moisture cannot be identified, or if the contractor cannot fix or control the moisture, you must have the moisture remediated through outside means before further work may continue.
If asbestos or other hazardous material is found, the contractor may continue to work as long as the material is safely contained and does not need to be disturbed.
If the material is damaged or must be disturbed, we’ll notify you immediately. You’ll then be responsible for having the material removed from your property, at which time the contractor may then continue work.
Please contact us at 1-855-846-2895. After selecting your language preference, press option 4 for Home Weatherization, then press option 2 for existing work.
To qualify, you must be a current residential PSE&G customer with a valid account number. You also must be the owner of the house where the installation is to be performed.
Please note that new construction homes and commercial properties aren’t eligible.
When you purchase this equipment from a participating contractor, applicable rebates are credited to your invoice, which lowers your total project cost.
No. Rebates through the HVAC Instant Rebate Program can only be credited as a deduction on your project invoice.
Our experienced participating contractors can guide you through the entire equipment selection and upgrade process. They also can handle all necessary permits required by law, complete your installation, and provide you with an instant rebate on your invoice once the project is finished.
All PSE&G participating contractors are licensed in the state of New Jersey and have provided references, qualifications, and evidence of insurance.
Yes. You can locate a participating contractor on our website.
If you don’t wish to work with a participating contractor, you may still be eligible for savings on certain equipment through our Appliance Rebates Program.
Invite your contractor to apply to the program on our Trade Ally Portal. They can contact us at 1-855-846-2895 if they have any questions.
PSE&G does not inspect installations to verify quality or safety. However, we do conduct random inspections to confirm that qualifying equipment was installed. If you’re selected for an inspection, we’ll call you to schedule an appointment.
You can only claim a single rebate for qualifying equipment for your home’s primary heating or cooling system. However, you can claim additional rebates for a qualifying water heater, as well as for a smart thermostat (if one isn’t already present in your home).
In most cases, your furnace or air handler must be high efficiency in order to qualify for a rebate. Our HVAC Instant Rebate Program requires that your entire heating and cooling system meets the minimum SEER and EER efficiency ratings as specified by the Air-Conditioning, Heating, and Refrigeration Institute (AHRI), so you should confirm with your contractor whether your complete system is eligible.
We no longer offer discounts on LED light bulbs due to recent U.S. Department of Energy rulings and New Jersey legislation that prohibits the further sale of inefficient incandescent and CFL light bulbs.
ENERGY STAR certified products have been tested to meet stringent performance criteria established by the U.S. Environmental Protection Agency and the U.S. Department of Energy. All bulbs earning the ENERGY STAR label meet minimum lifetime and efficacy requirements, and are within maximum allowed product start and warm-up times. If you choose a bulb that is not ENERGY STAR certified, you may be sacrificing performance.
A lumen is a measure of light output, while a watt is a measure of power consumption (that is, how much electricity is needed to power the bulb).
For example, a common 60-watt incandescent bulb produces about 800 lumens. When purchasing a light bulb, your primary concern is light output, which is measured in lumens. By selecting a 13-watt ENERGY STAR® certified LED instead of the 60-watt incandescent bulb, you can still get 800 lumens, but the LED requires much less power and helps you save on energy costs.
It’s simple to find an ENERGY STAR® certified LED bulb that produces the same amount of light as your current incandescent bulb. Bulb manufacturers include useful “product equivalency” information on packaging, which can help you choose.
For example, if you want an ENERGY STAR certified LED to replace your 60-watt incandescent, look for words like “Soft White 60” or “60-Watt Replacement” on the packaging.
Yes, but be sure to look for LEDs that have the word “Dimmable” on the packaging. Almost all LEDs are dimmable, which means they will not flicker, hum, or have significant color shifts. Note that using a regular CFL on a dimming switch or circuit can cause performance issues and shorten the bulb’s rated life.
Because CFLs contain a small amount of mercury, the U.S. Environmental Protection Agency recommends that you take burned-out CFLs to a recycling location, such as a local municipal recycling center. If there are no recycling options near you and you must put a CFL in the trash, put it in two sealed plastic bags. CFLs should not be disposed of in an incinerator.
Only property managers and owners of multi-family buildings with four or more dwelling units that are individually metered and receive electric or gas service from PSE&G can enroll.
To schedule an appointment, please call 1-855-846-2895 on weekdays between 8 a.m. and 8 p.m.
Properties must be market rate and be individually metered with four or more units and a shared common area. Apartments, condominiums, student apartments, and assisted-living facilities are examples of buildings that can be considered multi-family properties. If you have questions about eligibility requirements, please call 1-855-846-2895 or email PSEGHomeEnergy@icf.com.
Multi-family master metered properties are not eligible for this program. However, we do offer other energy efficiency solutions through our commercial and industrial programs. Please visit bizsave.pseg.com or call 1-844-300-PSEG (1-844-300-7734) if your property does not meet the qualifications for the Energy Check for Multi-family Homes Program.
Yes. We offer several solutions for properties below market rate. For more information, call 1-855-846-2895 or email PSEGHomeEnergy@icf.com.
There is no cost to the property manager or residents to participate in the Energy Check for Multi-family Homes Program.
This depends on the size of your building. Typically, our teams are in units for less than five minutes, and the team can complete approximately 50 units in one day.
No. We install efficient aerators that are designed to perform the same tasks using less water, with no impact on water temperature or pressure.
Our on-bill repayment option gives you the flexibility and convenience of being able to pay for home energy efficiency upgrades over a period of time, interest-free. With this option, your monthly PSE&G energy bill will contain repayment installments of equal amounts.
We offer on-bill repayment to customers participating in our HVAC Instant Rebate Program and our Home Performance with ENERGY STAR® Program. For each of these programs, the participating contractor you select can help you determine which specific equipment and installation costs are eligible for on-bill repayment.
Additionally, if you participate in a Quick Home Energy Check-up, you may choose to have a smart thermostat professionally installed for a discounted price, and to be billed through on-bill repayment.
First, you should discuss on-bill repayment with your participating contractor, who will apply for it on your behalf prior to starting your project. To qualify, you must have 12 months of continuous, on-time payment history with PSE&G.
If you’ve not yet been a PSE&G customer for 12 months, you still may be eligible for on-bill repayment. Ask your previous gas or electric utility to provide you with a letter of credit (for service within the past 24 months) confirming that your account had 12 months of continuous, on-time payment.
Once we approve you for on-bill repayment, we’ll notify your participating contractor, and they can enroll you.
All payment agreements are between PSE&G and the eligible customer. Please note that the PSE&G account holder at the property where the work is performed must be the customer who signs the agreement.
PSE&G will notify your contractor that you’ve been approved or denied, and they will inform you.
No. We don’t perform credit checks or contact any credit bureaus for additional information in order to gauge your eligibility for on-bill repayment.
Yes. If we initially deny you for on-bill repayment, you may reapply after 60 days.
If you believe you have a valid reason to be reconsidered before then, we have an appeal process to review your application.
All on-bill repayment options are interest-free (0%). On-bill repayment terms pertaining to specific PSE&G programs are as follows:
Home Performance with ENERGY STAR®
The Home Performance with ENERGY STAR Program offers an on-bill repayment term of 84 months (seven years) for project costs less than or equal to $10,000, or a term of 120 months (10 years) for project costs between $10,001 and $25,000.
| On-Bill Repayment Allowance | ||
|---|---|---|
| Electric Provider | Gas Provider | Allowance |
| PSE&G | PSE&G | $25,000 |
| PSE&G | N/A (all-electric residence) | $25,000 |
| PSE&G | N/A (delivered-fuel customers) | $25,000 |
| Butler Electric | PSE&G | $25,000 |
| PSE&G | Not PSE&G (municipality or other utility service provider) | $15,000 |
| Not PSE&G (municipality or other utility service provider) | PSE&G | $15,000 |
| Home Performance with ENERGY STAR Repayment Terms | |
|---|---|
| Project Cost | All Customers |
| $10,000 or less | 84 months |
| $10,001 or more | 120 months |
HVAC Instant Rebates
Customers participating in our HVAC Instant Rebate Program have several on-bill repayment options based on their project’s cost, their income level, and their partner utilities:
| On-Bill Repayment Allowance | ||
|---|---|---|
| Electric Provider | Gas Provider | Allowance |
| PSE&G | PSE&G | $25,000 |
| PSE&G | N/A (all-electric residence) | $25,000 |
| PSE&G | N/A (delivered-fuel customers) | $25,000 |
| Butler Electric | PSE&G | $25,000 |
| PSE&G | Not PSE&G (municipality or other utility service provider) | $15,000 |
| Not PSE&G (municipality or other utility service provider) | PSE&G | $15,000 |
| HVAC Instant Rebates Repayment Terms | ||
|---|---|---|
| Project Cost | All Customers | Income-Qualified Customers |
| $10,000 or less | 84 months | 84 months |
| $10,001 or more | 84 months | 84 months or 120 months |
Eligibility for this incentive is restricted to customers in one of the following groups:
Yes, you may enroll multiple times across different projects and/or programs. However, the maximum amount of credit per account is $25,000.
Yes, you may enroll with each of your PSE&G accounts. Please note that you will be subject to a maximum outstanding balance of $25,000 per account.
If your account is closed for any reason, the unpaid balance is due and payable to PSE&G within 30 days.
If you are enrolled in on-bill repayment, you can either pay the outstanding balance in equal monthly installments over the term of the agreement or pay one lump sum for the full remaining balance at any time.
Please note that once you are enrolled in an installment plan, we cannot accept surplus payments toward the principal of your on-bill repayment balance.
Yes. Your contractor can apply for on-bill repayment on your behalf prior to the start of your project.
You can schedule an appointment online or call 1-855-846-2895 for assistance.
All PSE&G residential customers who receive gas and/or electric service and live in a single-family home or multi-family building with less than four units can qualify.
If you have a residential PSE&G account in your name at the service address where the check-up will be performed, you qualify to participate.
If you’re renting in a multi-family building with four or more units, you do not qualify. However, you may still receive an energy assessment through our Energy Check for Multi-family Homes Program if your property owner or manager enrolls your building.
EZ Green Home, Franklin Energy, and CMC Energy Services perform Quick Home Energy Check-Up assessments on PSE&G’s behalf.
All certified energy advisers will have photo identification badges. If you have any concerns, please call 1-855-846-2895 to verify the identity of your energy efficiency adviser.
Yes. However, you may only receive one check-up per year per account and residence.
A Quick Home Energy Check-up can get you started improving the energy efficiency of your home. It also can help you decide if the Home Performance with ENERGY STAR Program is right for you.
During your check-up, your energy adviser will let you know if investing in additional measures like insulation and air sealing would be beneficial to you and your house. If so, our Home Performance with ENERGY STAR Program offers rebates of up to $5,000 for deep retrofit improvements of your home.